Contact Us

Thank you for visiting Qurvilo. We welcome questions about products, orders, delivery, returns, refunds, and shopping on our website. You can contact us through the information below.

Customer Support

Website: https://qurvilo.com

Support Email: service@qurvilo.com

Contact Phone: +86 13905728461

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

You can also use the contact form on our website. Please provide a clear description of your request. We recommend including your order number when asking about an existing purchase. Do not send full payment card numbers, account passwords, or other sensitive credentials by email or through a contact form.

Product and Order Assistance

For product questions, please include the product name or a link to its listing. For existing orders, provide the order number and the email address used at checkout. For a delivery inquiry, share the tracking number if one was provided. These details help us review the relevant order information.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, appears defective, or contains the wrong product, contact us and describe the issue. Photos of the item and packaging may help us assess what happened and offer an appropriate resolution under applicable consumer law.

Returns and Refunds

To request a return or refund, email service@qurvilo.com before sending any product back. Our support team will explain the applicable steps and provide an authorized return address if physical shipment is necessary. Do not send items to the registered company address unless that address is expressly provided in your return instructions.

Business Information

Store Name: Qurvilo

Operating Company: Changchun Haoqiang Trading Co., Ltd.

Unified Social Credit Code (USCC): 91220103MAKK3D8A63

Company Address: Room 705, Building 25, Shentie · Beibuwan, West of Xiaonan Street and He Bangnong Company, East of North Yatai Street, North of North Third Ring Road, and South of Bing 46th Road, Kuancheng District, Changchun