Shipping Policy

This Shipping Policy describes order processing and delivery arrangements for purchases made through https://qurvilo.com. Nothing here limits mandatory rights concerning the delivery of goods.

1. Available Destinations

We offer shipping only to destinations supported by the delivery options available at checkout. Enter your complete shipping address to see whether a method is offered for your order. We do not promise delivery to every country or region.

2. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation. Processing covers preparing an order for dispatch and does not include carrier transit. Business days exclude weekends and applicable public holidays. Where additional verification or an unexpected availability issue affects an order, we will make reasonable efforts to notify you.

3. Estimated Transit Time

After dispatch, estimated shipping transit is 7–15 business days. This is an estimate, not a guaranteed arrival date. Total time from payment to delivery combines processing and transit. Delivery may take longer because of destination conditions, customs procedures, carrier delays, severe weather, or other disruptions.

4. Shipping Charges

Available methods and applicable shipping charges are displayed during checkout before payment. Charges may depend on your destination and the order. A shipping promotion or discount applies only when its conditions are displayed and satisfied for that purchase. No free-shipping threshold is implied by this policy.

5. Shipment Tracking

When tracking is available, shipping information will be supplied through the contact details linked to your order or the order-status feature. Carrier updates may not appear immediately after dispatch. Please contact us with your order number if a shipment appears significantly delayed.

6. Import Duties and Customs

Cross-border shipments may be subject to customs clearance, import duties, taxes, and other locally imposed charges. Amounts collected by our store will appear at checkout. Responsibility for other charges depends on destination rules and the shipping terms disclosed when you order. If you need information about disclosed charges, contact support before purchasing.

7. Shipping Addresses

Please check the name, street address, postal code, and telephone number provided at checkout. If you discover a mistake, contact service@qurvilo.com promptly. We will try to help correct the details, but changes may not be possible after dispatch. Any additional return or reshipment costs will be addressed fairly and according to applicable law.

8. Delayed, Missing, Damaged, or Incorrect Deliveries

If your order has not arrived within a reasonable period, or you receive damaged, defective, or incorrect items, contact us with the order number and details of the problem. Photographs and tracking information, where available, can assist our review. We will work toward an appropriate remedy, including refund or replacement where legally required.

9. Cancellations and Returns

You may request cancellation before dispatch, although it cannot always be guaranteed after fulfillment begins. Returns after delivery are subject to our Return & Refund Policy and applicable law. Do not ship returns to the registered company address unless support expressly authorizes that destination.

10. Contact Information

Operating Company: Changchun Haoqiang Trading Co., Ltd.

Company Address: Room 705, Building 25, Shentie · Beibuwan, West of Xiaonan Street and He Bangnong Company, East of North Yatai Street, North of North Third Ring Road, and South of Bing 46th Road, Kuancheng District, Changchun

Support Email: service@qurvilo.com

Contact Phone: +86 13905728461

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)