Return & Refund Policy

At Qurvilo, we aim to make return, exchange, and refund procedures understandable. This policy applies to purchases from https://qurvilo.com and does not limit mandatory consumer rights under applicable law.

1. Return Request Window

You may request a voluntary return for an eligible item within 30 calendar days after delivery. Please contact service@qurvilo.com within that time to begin the process. Obtain instructions and authorization before sending an item back.

2. How to Start a Return

Email our support team with your order number, the item concerned, and the reason for the request. If an item arrived damaged, defective, or incorrect, describe the issue and include photographs where practical. We will review your request, explain the next steps, and provide the authorized return destination if a physical return is needed. Keep postage and tracking records until the matter is resolved.

3. Conditions for Voluntary Returns

For a change-of-mind return, items should generally be unused, in their received condition, and accompanied by included accessories and original packaging where reasonably possible. You may inspect goods to the extent permitted by applicable law. Voluntary-return conditions do not restrict statutory rights for faulty, misdescribed, damaged, or otherwise nonconforming goods.

4. Exceptions

Some goods may be excluded from voluntary returns where allowed by law, including genuinely custom-made items or certain hygiene-sensitive goods after removal of a protective seal. Any applicable product-specific exception should be disclosed before purchase. Legal remedies for defective or incorrect goods remain available regardless of these exclusions.

5. Return Shipping Charges

For voluntary returns due to a change of mind, the customer generally pays return-shipping costs unless applicable law requires otherwise or we agree to cover them. For damaged, defective, incorrect, or legally nonconforming goods, we will cover reasonable applicable return costs or provide another lawful remedy. Contact us before purchasing return postage so we can provide correct instructions.

6. Authorized Return Address

Our support team provides the authorized destination for each return that requires shipment. The company's registered address is not automatically a return warehouse. Do not send goods there unless it is expressly given as the authorized return address for your request.

7. Inspection and Decision

Where a physical return is required, we may inspect the goods upon receipt to determine the appropriate outcome. We will communicate the result and any refund or exchange arrangements. Rules requiring a refund without physical return, or a shorter processing deadline, take precedence where applicable.

8. Refund Method and Timing

Once a refund is approved, we will initiate it to the original payment method within 10 business days after refund approval, unless a shorter legal deadline or another method is required by law. Your bank, card issuer, or payment provider may need additional time to credit the account. Refund initiation and the date funds become available are not necessarily the same.

9. Restocking Fees

We do not charge a restocking fee for approved returns. Any return postage that a customer must pay under this policy is separate from a restocking fee.

10. Exchanges

If you would prefer an exchange, contact us with your order details and the replacement requested. Exchanges depend on availability, the condition of the goods, and applicable legal rights. If an exchange is not feasible, we will discuss an appropriate refund or other lawful remedy.

11. Cancellations

Email service@qurvilo.com promptly if you wish to cancel before dispatch. We will attempt to accommodate the request, but cancellation is not guaranteed once fulfillment or shipping has begun. Where eligible, delivered items may be returned under this policy.

12. Statutory Rights

Nothing in this policy excludes or restricts mandatory rights to withdraw, obtain a repair or replacement, receive a refund, or pursue another remedy. Where local law provides more favorable terms or shorter deadlines, those provisions apply.

13. Contact Information

Operating Company: Changchun Haoqiang Trading Co., Ltd.

Company Address: Room 705, Building 25, Shentie · Beibuwan, West of Xiaonan Street and He Bangnong Company, East of North Yatai Street, North of North Third Ring Road, and South of Bing 46th Road, Kuancheng District, Changchun

Support Email: service@qurvilo.com

Contact Phone: +86 13905728461

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)