Terms of Service
1. Overview
Welcome to Qurvilo, an online store operated by Changchun Haoqiang Trading Co., Ltd. These Terms of Service govern your use of https://qurvilo.com, including browsing, creating an account where available, and ordering goods. By using this website, you agree to these Terms to the extent permitted by law. Nothing here restricts rights that cannot legally be waived.
2. Eligibility and Account Information
You must have the legal capacity to make purchases in your jurisdiction, or appropriate permission from a parent or guardian. You agree to provide accurate billing, contact, and shipping information. If an account is available, keep your login credentials confidential and contact us if you suspect unauthorized access.
3. Products and Information
We aim to describe products, variations, specifications, availability, and prices accurately. Product appearance may vary with display settings, and measurements may be approximate where identified. If a material error affects an order, we may contact you to agree on a correction or cancel the affected order and refund any payment collected, subject to applicable law. Products and offers may change without prior notice.
4. Orders and Acceptance
Placing an order constitutes an offer to purchase. An automatic order acknowledgement does not necessarily mean final acceptance. We may decline or cancel orders for legitimate reasons, including product unavailability, an obvious pricing error, invalid shipping information, or suspected fraud. If payment has been collected for a cancelled order, we will arrange the applicable refund.
5. Prices, Taxes, and Payments
Prices and available payment options are displayed at checkout. The total payable amount, including shipping charges and taxes collected by our store, appears before you submit an order. Any additional customs fees or import taxes depend on destination rules and the terms disclosed for your purchase. Payment services used at checkout may have their own applicable conditions. Do not send payment card information by ordinary email.
6. Processing and Delivery
Under our standard terms, orders are processed within approximately 1–3 business days after successful payment confirmation. Estimated shipping transit is 7–15 business days after dispatch. These are separate periods and the transit estimate is not a guaranteed delivery date. Delivery destinations and shipping fees depend on the options shown at checkout. Please read our Shipping Policy for details.
7. Cancellations
Please contact service@qurvilo.com promptly if you want to cancel an order. We will attempt to accommodate a cancellation requested before dispatch, but it may not be possible once fulfillment has progressed or shipment has begun. After delivery, any eligible return will be handled under our Return & Refund Policy and applicable law.
8. Returns, Exchanges, and Refunds
Eligible customers may request a return within 30 calendar days after delivery. Authorized returns must follow the instructions provided by support. Approved refunds are initiated to the original payment method within 10 business days after refund approval, unless a shorter legal deadline applies. Banks and payment providers may take additional time to post funds. We do not charge a restocking fee. Exchanges are subject to availability and applicable consumer rights.
9. Appropriate Use
You must not use the website for illegal purposes, commit fraud, interfere with its security, introduce malicious code, misrepresent your identity, or attempt unauthorized access. We may take proportionate measures to prevent misuse and protect customers, in accordance with applicable law.
10. Intellectual Property
Original website text, graphics, layout, branding, and other protected material belong to their respective rights holders. You may use content for lawful personal shopping and other uses permitted by law. No broader commercial reproduction right is granted without authorization.
11. Third-Party Services
This store uses Shopify and may rely on service providers for payment processing, delivery, security, communications, and other website functions. Independent providers and linked websites may have their own terms and privacy notices. Our legal obligations as a seller are not removed by the involvement of a service provider.
12. Privacy
Our Privacy Policy explains how personal information may be collected, used, disclosed, retained, and protected, and how to exercise applicable privacy rights.
13. Website Availability and Liability
We take reasonable steps to operate the website but cannot guarantee uninterrupted or error-free access. To the extent permitted by law, we are not responsible for losses arising solely from circumstances beyond our reasonable control. Nothing in these Terms excludes liability for fraud, intentional wrongdoing, or any liability that cannot legally be excluded, or reduces mandatory consumer remedies for goods.
14. Changes to These Terms
We may revise these Terms to reflect changes in operations or law. Updated Terms will be posted on our website. Changes affecting orders already accepted will be handled consistently with the terms applicable to those orders and mandatory law.
15. Contact Information
Operating Company: Changchun Haoqiang Trading Co., Ltd.
Company Address: Room 705, Building 25, Shentie · Beibuwan, West of Xiaonan Street and He Bangnong Company, East of North Yatai Street, North of North Third Ring Road, and South of Bing 46th Road, Kuancheng District, Changchun
Support Email: service@qurvilo.com
Contact Phone: +86 13905728461
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)